Description du poste

*Supporting client in the day-to-day operation and functionality of their audio visual systems
•Manage AV Service Request and Incident queue’s in coordination with team
•Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets as
required
•Documenting all service related issues during system testing and troubleshooting.
•Manage daily setups of meetings in relation to Video Conferencing, Audio Conferencing,Presentation
Support & Town Hall style production events
•Follow direction from Regional Supervisor and Account Manager for daily tasks, if needed

Informations sur l’entreprise

Robert Half Technology looking for an Audio visual support Technician in Paris.

Missions

•Optimize the use of videoconference and multimedia technology to accomplish business objectives
cost effectively
•Analyze user requirements and recommend meeting mode to achieve conference objectives
•Work in a fast paced environment and handle stressful situations
•Maintain a customer service oriented attitude
•Receive escalated trouble tickets from Support Coordinator and respond in a timely manner
•Respond to emergency help desk calls from client when required
•Facilitate Video Conference meetings using a Codian Bridge
•Conduct large town hall style meeting set-ups
•Record special events and videoconferences as well as produce edited files to client for playback
•Perform operational maintenance and maintain supporting records
•Perform diagnostic testing of room systems to help identify and eliminate potential problems
•Troubleshoot with network carriers and on site telecom contractors as required
•Assist with system upgrades when necessary
•Must be willing to complete background checks as required by client

Profil du candidat

•2-3 years prior work experience working within a client service role
•Working experience with codec’s from Polycom, Tandberg, Cisco as well as Codian Bridging and
•Tandberg Management Suite (TMS) is a must
•Working experience with audio / video devices from BiAmp, Clearone, NEC, Christie, Crestron, AMX,
Haivison etc. is a plus
•Knowledge of Digital Media systems is a plus
•Proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint etc.) is required
•Strong understanding of Windows Operating Systems, platforms and technologies
•Knowledge of Final Cut Editing Software
•CTS Certification

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